A Professional Service With Small-Town Heart, Reliability, and Integrity

At Greenery Lawn Care, we serve our community with pride, professionalism, and the highest standards of safety and quality. These policies help protect our clients, our crew, and our business — while ensuring clear communication and a great experience for everyone.

This document represents everything we stand for:
Respect, honesty, clarity, and high-quality lawn care you can trust.

⭐ 1. Scheduling & Service Options

Weekly or Biweekly Only

To give every yard the attention it deserves, we only offer:

• Weekly mowing

• Biweekly mowing

• Approved one-time cuts (quoted separately)
  
  

Random or “on-call” mowing is not available.

Services We Do Provide

We offer professional lawn and landscape services such as:

• Mowing

• Trimming

• Cleanups

• Mulch installation

• Shrub trimming

• Robotic mower installation
  
  

These are the services our business is trained,  and equipped for.

Services We Do NOT Provide

We do not offer:

• Drywall repair

• Home remodeling

• Deck or fence building

• Roofing / siding

• Plumbing / electrical

• Construction

• Handyman work of any kind

We can help with small courtesy tasks (bringing in trash bins, mail, etc.), but we are not a remodeling company.

⭐ 2. Pricing, Payment, & Billing

Fair Pricing Based on Experience & Professional Equipment

You are paying for:

• Our time

• Our experience

• Our skills

• Commercial equipment (one mower alone costs over $17,000)

• Fuel

• Maintenance

• Insurance

• Payroll

• Safety

• Reliability
  
  

Our prices reflect the true cost of doing business professionally .

Billing Terms

• Residential accounts: Payment due within 30 days

• Commercial accounts: Payment due within 60 days
  
  

Card on File (Recommended)

We securely store cards through LawnPro for fast, automatic payments.

Accepting & Declining Quotes

You always have the right to decline a quote.
Once you accept, you are responsible for payment unless the job is canceled before service.

Subscription Abuse Policy

Signing up for subscription benefits and canceling after your first mow to get a discount will result in being permanently blacklisted from all Greenery Lawn Care services.

⭐ 3. Property Access, Keys & Security

Keys, Codes & Access

Some clients provide:

• House keys

• Garage codes

• Gate codes
  
  

We treat these with extreme care.

Keys/codes are:

• Inventoried

• Labeled privately

• Stored in a locked office lockbox

• Kept in a secure lockbox inside our trailer on service day

• Never shared outside the team
  
  

Locked Gates

If a gate is locked and we cannot access the yard, only the accessible areas will be serviced.

⭐ 4. Yard Safety — Pets, Kids, and Obstacles

Dogs Must Be Secured

Loose pets will cause that section of the yard to be skipped.

Dog Poop Cleanup

Excessive waste may:

• Slow service

• Damage equipment

• Create health risks

• Result in additional charges or skipped visits
  
  

Children Must Be Indoors

For safety, no mowing will occur if children are outside playing.

Yard Must Be Clear

Please remove:

• Toys

• Hoses

• Wires

• Decorations

• Rocks

• Lumber

• Metal

• Trash

• Hidden objects in grass
  
  

We are not responsible for damage caused by items hidden in tall grass.

⭐ 5. Professional Standards, Crew Expectations & Quality

Our Team May Service Your Property

You are hiring Greenery Lawn Care, not just one person.
Every employee is trained to follow the same high standards.

Report Employee Issues

If a worker:

• Misses details

• Cuts corners

• Acts disrespectfully

• Performs poorly
  
  

Please report it immediately.
Feedback helps us train our crew and keep our standards high.

Before & After Inspections

Every service includes:

• A pre-service security check

• A post-service quality inspection
  
  

This ensures safety and consistency every time.

⭐ 6. Communication — Modern, Organized & Reliable

No Text Scheduling

We do not manage regular schedules through text message.
Only one-time cuts may be texted.

Team-Based + AI-Assisted Communication

In 2025, the owner received over 140 messages before noon while mowing, scheduling, and invoicing.

To fix that:

✓ Our whole team now assists with communication
✓ Messages may be viewed internally for training and accuracy
✓ AI technology helps track clients, jobs, notes, and routes
✓ LawnPro gives you 24/7 access to everything
✓ Communication is now fast, organized, and dependable

This system completely prevents the communication problems we had before.

⭐ 7. Client Priority System — Fair & Transparent

Clients are prioritized based on:

1. On-time payments

2. Good communication

3. Yard consistency

4. Compliance with policies
   
   

This ensures fairness and reliability.

If our pricing doesn’t fit your budget, we can kindly refer you to more affordable companies without any judgment.

⭐ 8. Company Rights

We may cancel or refuse service for:

• Repeated late payments

• Unsafe or hazardous conditions

• Hostile/disrespectful behavior

• Excessive obstacles

• Repeated violations of policies
  
  

We are a professional company with insurance, payroll, commercial equipment, and responsibilities — not a hobby or side job.

⭐ 9. Subcontracting (Out-of-State or Special Contracts)

We may subcontract certain jobs outside our standard service area.

All subcontractors must:

• Carry their own liability insurance

• Maintain proper licensing

• Meet Greenery Lawn Care standards

• Follow safety and communication rules
  
  

We only partner with subcontractors who uphold professional industry expectations.

⭐ 10. Robotic Mowing Program — Rules, Safety & Expectations

Greenery Lawn Care offers advanced robotic mowing for consistent, quiet, efficient lawn maintenance.

Equipment Ownership

• Robotic mowers, chargers, and boundary wire remain property of Greenery Lawn Care
  
  

• Clients may not move, modify, unplug, lift, relocate, or tamper with:
  ✓ The mower
  ✓ Charging station
  ✓ Boundary wire
  ✓ Sensors
  ✓ GPS system
  ✓ Emergency stop components
  
  

Power & WiFi Access

Clients agree to provide:

• Access to an outdoor outlet

• WiFi when required
  
  

These systems rely on constant connectivity.

Operation

• Mowers may run during night hours or low-traffic times

• Each mower has an Emergency STOP button

• Clients understand the risks associated with new technology
  
  

Repairs & Visits

Greenery Lawn Care may visit your property at any time to:

• Adjust equipment

• Repair mowers

• Fix charging stations

• Service boundary wires

• Perform tests or recalibrations
  
  

Boundary Wire Rules

• All boundary wire is inventoried

• If a wire breaks, you do not need to contact us
  → Our software automatically notifies us

• If a wire is damaged intentionally or through negligence:
  → The client is responsible for repair costs
  
  

Before Digging or Landscaping

If you plan to:

• Dig

• Trench

• Install edging

• Plant trees

• Change landscaping

• Build structures
  
  

You must contact us before doing so so we can mark or relocate the wire path.